We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at honeyactive@outlook.com. Please note that returns will need to be sent to the following address: 37 N Orange Ave, Suite 540, Orlando, FL 32801. You can always contact us for any return question. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Reserved Rights Regarding Returns

At Honey we reserve the right to limit, refuse, and/or reject returns from customers at any time due to:     

•    Potential fraudulent or criminal activity.

•    Any regular or excessive return history indicative of “wardrobing“.

 
•    Any irregular or excessive return history involving worn, altered, laundered, damaged, or missing items.

•    See Return Guidelines for more details regarding returns.

 

Return Guidelines

Cannot be worn, washed, or put through the dryer

Cannot have deodorant marks

Cannot have abnormal smell (perfume, body odor, etc)

Cannot have stains of any kind (makeup/self-tanner, etc.)

Cannot have human or animal hair

Cannot have snagging/pilling

Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)

Items with excessive wrinkling are subject to denial.

 If your return package contains at least one item with bio-hazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. We will be contacting you regarding this and discarding the items.

All undergarment sales are final for hygiene reasons.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at honeyactive@outlook.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.